FAQ's

We know you all have questions, so we've put together a list of the most common ones to clarify the finer details of the whole process!

Do you have a price list?

All of our pricing is dependent upon design complexity and printing specifications of your order. Additionally, there are other factors to consider such as finishing touches (wax seals, gift packaging etc) and quantities. We are unable to provide fixed pricing as every project is different and we need specific information before providing a quote. We ask for a design consultation call so that we can define all the requirements of your project and then provide accurate pricing.
How long does the process take?

Typically bespoke invitation orders take anywhere from 3-6 weeks, but this is dependent on our schedule. We advise letting us know your expected delivery date and we can let you know what is feasible.
Do you offer printing services as well as design and digital?

Of course! In your consultation or in your enquiry, let us know if you require printing services. We have partnered with 3 leading print companies based in London and nationally. This means we are able to offer a wide range of high-quality print services. These include, hot gold foil blocking, letterpress, die cutting, de-bossing digital foiling and much more.
Can I order a sample?

We offer sample packs which contain a some different range designs and bespoke examples. Please contact info@momentsnmore.com if you'd like a sample pack and we can get that sent across to you. Sample pack - £10 This fee will not be refunded if and when you place an order with us. Our samples will also not be edited to contain your personal details
I've noticed a mistake on the artwork, but it's already gone to print, can this be changed?

We only proceed to printing once you have approved the artwork and paid the remaining balance. Once the artwork has gone to print and you need to make any changes, we can only make these if the artwork has not been sent to print. If printing has already started, or your stationery has already been printed, you will have to cover the fee for a reprint if you need to make any changes. We would not cover this cost as you had approved the designs. This applies to all our stationery. We strongly advise that you give yourself enough time when placing your order for our design process, your proofing and all feedback rounds to ensure no mistakes are made.
Are you eco-friendly?

We certainly try our hardest to be! We are always looking for ways to tighten our processes so that we can be as eco-friendly as we possibly can. From a material point of view, we often re-use packaging so that we keep current boxes in the system, we use paper adhesives for packaging where we can and we encourage you to recycle any un-needed stationery items, as do we. In terms of processes, we bundle deliveries limiting the number of them, and we work with local suppliers to us. Ultimately we are pre-dominantly a paper product business but we work hard to ensure all our card-stocks are FCS-certified and we work with the a select group of suppliers that have their own sustainability processes in place. We encourage the used of recycled card and we have also widely used seed paper which can be planted after use! We have several options for you, so ask us if you'd like to know more!
Is there a minimum order quantity?

Yes, for bespoke invitation prints there is a minimum quantity order of 40 per insert. For range designs, there is a minimum quantity order of 30. Print quantities will always be rounded up to the nearest 10. For special printing services such as hot foiling, the minimum quantity order will be 50 per insert.
How do I place an order?

We'd love to work with you! Contact us here with your requirements (or email info@momentsnmore.com) and we'll get back to you within 48 hours with details of your quote and/or to schedule in a consultation. Once a quote has been sent and agreed, a deposit is due to confirm the order in our schedule. All payment details will be shown on the invoice you receive.
Can I get a refund after my items have been sent to print?

Unfortunately not. All items are specifically designed and personalised to you. It is therefore your responsibility to check the design proofs that we send, and check thoroughly for the layout, information, spelling and wording. We only go to print once you have fully approved the artwork and paid the remaining amount on your invoice.
Will I get a printed proof of my design?

Unfortunately we do not offer printed proofs of your design at any stage. We will always send proofs via PDF's for you to look over